FAQs


Pre-Sale Questions

Firstly Hdmcrafts welcomes to have a stop at our international online shop. Hdmcrafts is a reseller of Chinese traditional crafts and many of items are listed into directories of Intangible Cultural Heritage. We sell our Traditional handmade crafts and hopefully share and spread Oriental exotic culture. Let you fully feel the charm of Asian civilization.

Herewith we try our best to provide you handmade processes for some items for your reference when you purchase. Also you can visit our blog page for more information if there is some useful information. If some items are not completely handwork in combination with a few machinery processes we will specify them. Just make sure what the real piece is. Due to handmade nature it is not same with machinery or mass produced pieces there is no same item in the world. Some pieces have a little bit discrepancy of sizes or have a few flaws and it is normal. We just provide you very similar items. Handmade is unique and special. Please understand it.

Hereby we make an announcement that all pictures are taken based on the actual objects. But unfortunately sometimes real objects are a little bit different with images shown due to flash, light. As to this issue we basically take images without flash and try our best to be same as the real objects. Hopefully you can understand our position.

For this international shopping site Hdmcrafts only provides the retail shopping prices. If you need wholesale trade please send us by emails. We will answer to you as soon as possible.

Hdmcrafts can accept custom made items but it really depends on situations. Different handmade items are different processes. For some handcrafted items are concerned with fixtures. If you order one or two items it is impossible to change the fixtures for you. As to this issue you had better to ask us directly. Hopefully you will understand it.

We respect your privacy and take all necessary steps to ensure you are protected as your order and personal information from us. We guarantee that we never disclose your information to others.



A 2nd block of FAQs

If you make international delivery providing us specific ZIP or post code with address basically is enough. But as to expensive ordered items sometimes we will use DHL, FEDEX, UPS or TNT as shipping carriers. So we strongly recommend that customers can provide their detailed addresses with Phone numbers. It is important to fill your phone on the bill for more convenient communications if necessary. Hereby we will treat your delivery information including phone numbers as privacy and never open to others.

From confirmation of paid orders to delivery our handling process time is 3-5 working days. Every week we deliver the orders together to our Ningbo named shipping carriers twice. If we delivery them each day our cost will be higher. So finally it lowers the cost of customers.



Shipping & Returns

Generally we use China Post or USPS as shipping carriers. For China Post it takes about 15-25 working days worldwide and it is our default delivery method. For developed and Asian countries maybe it is quicker for us. For USPS only USA and some of regions from Australia are available which takes about 7-15 working days. Above total weight must be within 2 KGS. If total weight is more than 2 KGS or the items are expensive we will use high speed shipping carriers with higher cost. We welcome to talk about shipping options if you have own ideas.

If your order(s) arrives damaged due to shipping, we will exchange it for a replacement or return the money including shipping costs. If an item is grossly misrepresented or out of description or full of flaws we will exchange it for a replacement as your command or return money including shipping costs. If you are not satisfied with your purchase without reasonable explanation, we still return to money but you have to afford shipping costs. Returns will be accepted within 5 business days of receiving your purchase.

International clients are responsible for all charges associated with shipping to their countries. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment gets to your country. Extra charges for customs clearance should be afforded by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In our product categories all prices are not included in customs and taxes fees.